This is based on a ServiceNow AI Academy video: “Configure and Solve – Deploy AI Agents with confidence using Agentic Evaluations”https://www.youtube.com/watch?v=15Z3KgzMZq8 DISCLAIMER: I don’t claim any merit for what follows. This is simply my own summary and interpretation after watching the video — rephrased, reorganized, and mixed with a some personal reflections. I mostly do…