Disclaimer: These are personal learning notes from a ServiceNow architect trying to make sense of what’s available, what works, and what matters. Source / Inspiration: 👉 https://www.youtube.com/watch?v=BuI8bRuyBjk As part of my ongoing effort to understand how generative AI fits into ServiceNow’s platform, I spent time looking at the Generative AI Controller. It’s one of those…