ServiceNow Issue with Chrome and Edge version 13 –  22/11/24 update

Per ServiceNow communication:

In November 2024 Google Chrome and Microsoft Edge released version 131

I tested on my own environment

Chrome > About Google Chrome

Edge > About Microsoft Edge

Instance.servicenow.com/stats.do

The instance is on a release that can be affected.

Reproduce the issue:

Per ServiceNow email

The text cannot be highlighted in doctype pages. It impacts text selection, causing confusion when copying and pasting, because the selected text does not visually appear highlighted even though the copy-and-paste function still works.

The issue cannot be reproduced on Customer instance today. On the Dev instance, the text is selectable and can be copied without issue.

Per KB1638823

As of the Chromium release dated Monday, November 18, 22:14:44, the feature has once again been rolled back. Customers who update their browsers to this version or the equivalent Chrome version 131.0.6778.86 should no longer experience any related issues, eliminating the need for fix scripts or updates from our end.

Chrome

Edge

Per ServiceNow communication

• ServiceNow introduced a fix These changes were made in Washington DC Patch 7b Hot Fix 1, Washington DC Patch 8 Hot Fix 3, Washington DC Patch 9, and Xanadu.

Per KB1638823

It is likely that Chrome will reintroduce this feature in a future release. So it is recommended that customers update to the latest version that include a fix for this such as Xanadu or Washington Patch 9. 

My suggestion is to schedule an upgrade to Patch 9 this evening for Dev, and next Friday for Prod, leaving us 1 week to confirm there is no impact.

From: Service-now.com Internal Server <internal@service-now.com> 
Sent: Wednesday, November 20, 2024 6:03 AM
Subject: ServiceNow Issue with Chrome and Edge version 131: Review

Communication Record Created COMM1624974 Short Description ServiceNow Issue with Chrome and Edge version 131: Review Affected Instance   ServiceNow Issue with Chrome and Edge version 131 Review • November 2024 In November 2024 Google Chrome and Microsoft Edge released version 131, which introduced an issue where text cannot be highlighted in doctype pages. It impacts text selection, causing confusion when copying and pasting, because the selected text does not visually appear highlighted even though the copy-and-paste function still works. If you are using a Chromium browser, including Chrome and Edge, you can be impacted by this issue. Here’s what you can expect The versions causing the issue, where the selected text does not appear highlighted, are Google Chrome version 131 and Microsoft Edge version 131. ServiceNow has implemented changes to our style sheets (CSS files) in order to work around this recent change in Chromium. No additional changes were made, minimizing the upgrade payload. These changes were made in Washington DC Patch 7b Hot Fix 1, Washington DC Patch 8 Hot Fix 3, Washington DC Patch 9, and Xanadu. Here’s what we need you to do Please review KB1638823 for more details about this issue. If you are impacted by this issue, we recommend upgrading to an available fixed version to fully mitigate the issue.  Subscribe to KB1638823 to ensure that you receive updates on fixed versions as they become available. If unable to upgrade to an available fixed version, a workaround is described in KB1638823, including any limitations.